Fixed pricing, full transparency, and ongoing support.
A national parts supplier had built their ordering process around sales representatives, carbon copy order forms, and direct customer communication. It worked — until they tried to grow. The paper-based system created a hard ceiling on order volume that couldn't be raised without hiring more people.
The client's ordering workflow required a sales representative to be involved in every transaction. As order volume grew, so did the resource requirement — creating a bottleneck that limited revenue growth without a proportional increase in headcount.
Moving to a digital portal meant changing how internal teams operated, how customers interacted with the business, and how purchase orders were approved and tracked. The technology was only part of the problem.
The new portal needed to deliver:
Beyond the platform itself, the engagement included consulting and training resources to onboard both internal sales representatives and external customers — a critical component that most technology projects underestimate.
We architected a Blazor web application with dual hosting to support customers on legacy browsers, delivered as primary subcontractor for network partner Cloud Code Systems.
Authentication was built from the ground up with domain whitelisting and configurable supervisor permissions — giving the client granular control over who could access the portal and what notifications they received. The customer-facing interface was designed to feel like a familiar e-commerce experience, lowering the learning curve for customers across all levels of technical comfort.
The client removed the human resource constraint from their ordering process and replaced it with a platform that operates around the clock without staff involvement for routine orders.
If manual processes are limiting your growth, Discovery helps you define what a digital solution actually needs to do before you commit to building it.